Let us help you get on the road to recovery

In these challenging moments, when disaster strikes without warning, we stand by your side with unwavering support. Our mission is to provide a helping hand as you navigate through your next steps. As you scroll below, you'll find essential resources, valuable information, and a community ready to rally behind you.

Getting started

You will first need to tell your insurance agent about your property damage. Once your insurance company evaluates the damage, they will begin to file your claim. If approved, your insurance carrier will pay the claim by issuing a check to pay for repairs. The check will be made out to everyone who has a financial interest in the property, including you and your mortgage company/servicer (the company to whom you send your mortgage payments).
Because your mortgage company has a financial interest in your property and is named as a loss payee on your property insurance policy, the insurance company issuing the claim payments typically names both the insured homeowner and lender/mortgage company as co-payees.
Once you file the claim with your insurance company, you will need to contact our Loss Draft Department at 1-866-822-3434 or visit insuranceclaimcheck.com. This link will take you to our partner site where you can report the claim, submit checks, download and submit documents, and even request inspections.
Please note: You may not deliver loss draft checks in person. Mail your loss draft check and documentation to us as follows:
Regular Mail:
ATTN: Loss Draft (Insurance Claims) Department
P.O. Box 202014
Florence, SC 29502-2014
Overnight Mail:
ATTN: Loss Draft (Insurance Claims) Department
1323 Celebration Boulevard
Florence, SC 29501
We will take over after you complete step 2. Once your claim is approved, our Loss Draft Department will process your claim according to your mortgage loan type and payment status. The payment status of your mortgage loan may impact the handling of your claim funds.
A licensed contractor may be required based on the status of the mortgage loan and the amount of the insurance loss proceeds. The insurance funds are expected to be used to rebuild or restore the property to good condition unless the mortgage holder requires that the funds be used to pay off or pay down the balance of your mortgage. Insurance claim proceeds may not be used to provide payment to attorneys or public adjusters.

You will first need to tell your insurance agent about your property damage. Once your insurance company evaluates the damage, they will begin to file your claim. If approved, your insurance carrier will pay the claim by issuing a check to pay for repairs. The check will be made out to everyone who has a financial interest in the property, including you and your mortgage company/servicer (the company to whom you send your mortgage payments).

Because your mortgage company has a financial interest in your property and is named as a loss payee on your property insurance policy, the insurance company issuing the claim payments typically names both the insured homeowner and lender/mortgage company as co-payees.

Contact The Loss Draft Department

Call (866) 822-3434 or visit insuranceclaimcheck.com

See how the American Red Cross can help.

The American Red Cross has been providing humanitarian aid since 1881. Here are some ways the American Red Cross can help you, a loved one, or a friend return to normalcy. Reach out to the American Red Cross at 800-733-2767 or check out all the ways American Red Cross can lend a hand.

Mental Health Services

Mental health volunteers, specializing in emotional support after a disaster, travel to disaster sites to help people cope.

Health Services

Health workers provide first-aid treatment, monitor people in shelters, or replace prescription medications or glasses.

Financial Assistance

The Red Cross provides emergency financial assistance and long-term financial help after disasters.

Distribution of Emergency Supplies

Red Cross kits contain personal items like a toothbrush and shampoo, and emergency supplies like tarps and trash bags.